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Microsoft Teams Phone

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Microsoft Teams Phone is a secure, cloud based phone system that’s easy to use.

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Cloud-Based Phone System

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Work From Anywhere

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Enterprise Security

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We help businesses set up Microsoft Teams Phone quickly and easily.

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01

Expert Microsoft 365 & Teams engineers

02

Fast and hands-free setup

03

Clear communication and training

Key Features of Our Solutions.

Business phone numbers

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Auto-attendant & call routing

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Call queue management

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Call transfer, hold, and forwarding

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Call analytics & reporting

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Emergency call support

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Ready to modernise your business phone system

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IT Services that Grow just like your business

Our team of IT support analysts works with you at every stage of your IT journey, helping to strengthen your infrastructure and deliver long-term value to your business.

From Managed IT Services to Cloud Infrastructure, we offer a full suite of solutions that allow you to confidently outsource all your IT needs, with complete peace of mind, every step of the way.

Microsoft Teams Phone Questions, Answered.

What is Microsoft Teams Phone?

Microsoft Teams Phone is a cloud-based telephony system that enables users to make and receive external phone calls directly within Microsoft Teams. When combined with Direct Routing and our Cloud PBX, it becomes a complete business phone system with enterprise-level features, scalability, and flexibility.

Can Microsoft Teams Phone replace our traditional phone system?

Yes, with Direct Routing and Cloud PBX integration, Teams Phone can fully replace your traditional phone system. You’ll benefit from advanced call routing, voicemail, auto-attendants, call analytics, and business continuity features, all within the Teams interface.

Do we need Microsoft Teams to use Teams Phone?

Yes. Microsoft Teams Phone is an add-on service within Microsoft Teams. You’ll need a Microsoft 365 plan that includes Teams, along with the Teams Phone add-on or E5 licence, and we can work with you to arrange your licensing requirements as a Microsoft Partner. Our solution integrates Teams with our Cloud PBX to provide enhanced functionality and seamless voice calling.

Can we keep our existing phone numbers?

Absolutely. We can port your existing phone numbers into our Cloud PBX and connect them to Teams via Direct Routing, ensuring continuity with zero disruption. Whether you have geographic or non-geographic numbers, we’ll manage the transfer from start to finish.

Does Microsoft Teams Phone support desk phones and headsets?

Yes. Teams Phone supports certified Teams desk phones, headsets, and video conferencing equipment from providers like Yealink. You can also take calls via desktop, browser, or mobile, ideal for flexible and hybrid working setups.

Is Teams Phone suitable for remote and hybrid teams?

It’s built for it. Microsoft Teams Phone allows users to stay connected from anywhere, and when combined with our Cloud PBX, you get advanced features like call reporting, disaster recovery, and call queue management, perfect for distributed teams.

How reliable is Microsoft Teams Phone?

Very. Our Direct Routing solution connects Teams to our Cloud PBX over a secure, resilient voice network. This setup ensures high call quality, minimal latency, and 99.99% uptime, with 24/7 UK-based support and full failover options as standard.