Microsoft Teams Direct Routing

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Our Product / Service

No Fuss IT enables full PSTN voice calling within Microsoft Teams through our fully managed Direct Routing service. Extend the power of Teams into a complete cloud-based phone system with enterprise-grade call quality, security, and scalability, all backed by our resilient, UK-based infrastructure. With Direct Routing, your users can make and receive calls within Microsoft Teams using existing numbers, handsets, or softphones, all with minimal disruption and  maximum flexibility.

Provides businesses with a dependable, future-ready solution

As more businesses adopt Microsoft 365 for collaboration, Direct Routing provides a seamless way to integrate voice into Microsoft Teams. Our certified Session Border Controllers (SBCs) connect your Teams environment to the public telephone network, enabling high-quality external calling without the need for on-premise hardware. Whether you’re moving away from legacy phone systems, enabling remote work, or simplifying multi-site communications, Direct Routing offers a secure, cost-effective path forward, with the flexibility and resilience modern businesses need.

Enterprise-Grade Voice in Teams

Enable high-quality PSTN calling directly from Microsoft Teams using our cloud-based voice network, no additional  hardware required.

Certified SBC Architecture

Delivered through certified infrastructure to ensure reliable connectivity, consistent call quality, and seamless integration with your Teams environment.

Call Bundles  & Cost Control

Choose from competitive UK and international call bundles, all delivered on a per-user,  per-month basis for  predictable budgeting.

Disaster Recovery  & Continuity

Built-in DR options and local survivability ensure business continuity during Teams or broadband outages.

Simple Deployment & Porting

Seamless rollout with minimal disruption, automated number porting, and full support for legacy number ranges.

Security  & Compliance

End-to-end encryption, TLS/SRTP support, and compliance with PCI, MiFID II, and ISO standards ensure secure and compliant voice communications.

Why Choose Us.

At No Fuss IT, we bring together Teams collaboration and enterprise telephony through one simple, resilient service. As a Microsoft Cloud Solution Provider (CSP), we manage everything from SBC infrastructure to support and porting. You retain full control of your communication system, all within the Microsoft 365 environment you already use. With 24/7 UK support, clear SLAs, and carrier-grade performance, we make Direct Routing effortless and future-ready.

Simple billing with no hidden fees

Our per-user pricing model includes a bundled call allowance, transparent international rates, and no hidden extras, making budgeting easy.

Easy setup with expert UK-based support

Our Microsoft-certified team handles the full setup, integration, and management, allowing your IT team to focus on core  business functions.

Scalable solutions that grow with  your business

Easily add users, devices, or features as your business evolves, with instant provisioning and API integrations.

Reliable, secure cloud voice for  Microsoft Teams

Delivered over our privately managed network, our Teams voice services ensure consistent quality, full control, and  maximum security.

Future-ready business communication with the reliability you can count on

With Teams Direct Routing from No Fuss IT, you can unify collaboration and telephony on a single platform, ready to scale, secure, and built to perform.

Direct Routing for  Microsoft Teams

Transform Microsoft Teams into a complete phone system with inbound and outbound PSTN calling, using your existing numbers, devices,  and infrastructure.

Hybrid Telephony  & Local Survivability

Bridge legacy PBX systems or deploy on-site SBCs for added resilience. Continue making and receiving calls during Teams outages or  cloud disruptions.

Certified, Compliant  & Fully Managed

Our solution is built on Microsoft-certified SBCs, supports end-to-end encryption, and is fully managed, giving you control, compliance,  and confidence.

Cloud and Security

Professional Services

Connectivity

About Us

Microsoft Teams Direct Routing

Our Product / Service